SHIKHAR MAINS 2022- DAY 49 Model Answer English

Q1. नैतिक कार्य संस्कृति के महत्त्व की चर्चा करते हुए, उन उपायों का सुझाव दीजिए जिनके माध्यम से इसे किसी संगठन में आत्मसात किया जा सकता है।

Discuss the significance of ethical work culture, also suggest ways by which it can be inculcated in an organization.

Approach:

·        Introduce with defining ethical work culture and write about its significance.

·        Further discuss processes and tools helpful in strengthening ethical work culture at the workplace.

·        Conclude appropriately.

Answer:

An ethical work culture is one where owners, managers and employees support ethical values, adhere to legal business practices and encourage appropriate behaviour amongst co-workers, management, customers and clients. Such a workplace culture gives priority to employees’ rights, fair procedures, equity in pay and promotion, and promotes tolerance, compassion, loyalty and honesty in the treatment of customers and employees. Common elements of an ethical workplace include integrity, hard work, honouring one’s commitment, respect for others, obedience to law, accountability, non-discrimination etc.

An ethical work culture is significant for an organization due to following reasons:

·        Good ethics is synonymous with good business since it creates and sustains the reputation and market value of the organisation.

·        It ensures higher employee job satisfaction, increased attraction of high potential employees and is helpful in having open and honest communication.

·        It promotes trust in the workplace, organizational commitment and cooperation towards stated objectives.

·        Ethical conduct in the workplace encourages a culture of making decisions based on ethics.

·        It enhances accountability and transparency when undertaking any business decision. During turbulent times, a strong ethical culture guides an employee in managing such conflicts by taking the right measures.

·        It increases legal compliance and rule-following and thus lowers regulatory risk.

·        Unethical work culture can lead to corporate bankruptcies and frauds. For example- Enron, Lehman Brothers, Satyam etc.

Ways to imbibe an ethical work culture include:

·        Explicit core values: Strategies and practices should be anchored to clearly stated principles that can be widely shared within the organization, thus reinforcing broader ethical work systems.

·        Well-crafted mission statement: A simple, short, actionable, and emotionally resonant mission statement should be created to enable employees to easily see how ethical principles influence a company’s practices and deeply embed these principles throughout the organization.

·        Communicate clear expectations of good ethics: A code of ethics or code of conduct clearly outlining the organization’s primary values and ethical rules should be conveyed.

·        Putting ethics at the center: Organizations should try to create contexts that keep ethical principles on top of mind, reward ethics through formal and informal incentives and opportunities, and weave ethics into day-to-day behaviour.

·        Cultural norms and role of leaders: Leadership at the top as well as middle level is very important as ethical behaviour almost always starts at the top and trickles down. Leaders have to lead by example and motivate by highlighting the good things employees are doing.

·        Training and mentoring: A formal ethics training programme should be conducted to ensure executives and managers have the skill to build and maintain an ethical culture and resolve situations of ethical dilemmas.

·        Feedback Mechanism: Organizations should ensure they have a clear feedback mechanism in which employees can report unethical behaviour in the workplace.

         Ethical work culture is not just a moral requirement for organizations, it also provides a competitive edge to those organizations and hence it should be adopted and promoted.

Q2. वस्तुनिष्ठता और समर्पण के मूल्य को परिभाषित करते हुए लोकसेवा में इनके महत्त्व को स्पष्ट कीजिये।

Defining the value of objectivity and dedication, explain their importance in public service.

Approach:

·        In the Introduction, define the Objectivity and Dedication as values.

·        Further, explain the importance of objectivity and dedication values ​​in public service.

·        Lastly, conclude the answer by explaining the need of both the qualities for effective administration.

Answer:

Integrity refers to the completeness of character, which has internal coherence in all its components. The conduct of a person endowed with integrity is in accordance with his moral principles in all situations, as well as the basis of his morality is also objective. Thus, integrity includes both moral and practical relevance. An honest public servant is expected to have the core values ​​of non-discrimination and non-partisanship, fairness/objectivity, dedication , empathy and compassion for the weaker sections. Thus, both integrity and dedication are the dimensions of integrity.

Meaning of Objectivity:

·        Objectivity is a concept of having reason which is devoid of individual preferences, emotions, and opinions. For example preparing a Statistical analysis on Poverty in India by Tendulkar Committee based on basket of items and certain parameters and drawing conclusions based on it is Objective evaluation of Poverty.

·        Objectivity in governance means adherence to rationality, legality and to prove standards, procedures and norms in institutions by the public authorities. It implies that the governance decisions should be taken based on merit and after rigorous analysis of evidence.

·        Objectivity is considered one of the most fundamental values in governance because it helps the public authorities to make correct decisions on the merit of evidence. It compliments other values like Integrity, impartiality, non-partisanship, empathy, tolerance and compassion in governance.

·        Objectivity focuses on observational and experimental aspects.

Meaning of dedication

·        It shows the highest level of commitment, so under this it is expected from the civil servants to devote all their time, attention, energy and self-centeredness towards public service.

·        Commitment can be achieved through formal method but surrender goes beyond formal agreement. That is, dedication cannot be achieved without ensuring the moral values ​​of public servants.

·        Dedication focuses on the spirit of service in the civil servants. Dedication inspires the spirit of public service in the civil servants.

·        Dedication demands that in spite of various difficulties and obstacles, the public servant should continue the continuous effort for public service.

·        For civil servants, his work is his source of inspiration.

·        Surrender, considers duty and responsibility as the motivation of the individual.

·        In the context of dedication, the source of a person's motivation is considered to be those factors which are related to the content of the work like how challenging the task is etc.

·        Surrender is not completely possible in a person, but continuous effort should be continued in this direction.

Importance of objectivity and dedication in public service

Importance of dedication in public service:

·        Integrity demands that public interest is paramount for public servants and in this direction, it is necessary for public servants to have dedication.

·        Dedication empowers the civil servants to strive towards achieving the objectives of public service without any distraction. Therefore, the public servant is completely focused towards his work.

·        Dedication expects that despite all the obstacles and challenges, continuous efforts should be made by the public servant for the fulfilment of public services.

Importance of objectivity:

·        Objectivity among public servants is essential to achieve non-discrimination.

·        It is not possible to achieve the integrity of public servants without objectivity.

·        Objectivity requires the behaviour of public servants to be subject-specific and have an independent mind.

·        Objectivity is not concerned with the nature of the decision received but with the nature of the decision process.

         It is thus clear that the nature of the work of the public servant reflects the exercise of powers, so through the emphasis on objectivity in the behavior of the public servant, the exercise of the powers of self-determination can be made more justified. Objectivity has a special importance in the prevention of Similarly, there cannot be a separation between objectivity and dedication because objectivity is very necessary for surrender. Hence both the qualities are mutually interrelated and are important in the context of civil service.